OUR GUARANTEE

This document certifies that the supply of:

Are free from defects and will operate as designed throughout the length of this 10 Year Manufacturer Guarantee. The products also include a 5 Year guarantee on glazed units, a 24 Month moving parts guarantee, and a 25 Year guarantee on powder coating. Please note this guarantee does not cover problems arising due to incorrect installation. This does not affect your statutory rights.

Powder Coating Certificate of Guarantee

This is to certify that the powder coating applied to the aluminium systems supplied by Smart Systems Limited is guaranteed for 25 years.

Guaranteed for 25 years

This guarantee covers the coated aluminium against the following faults:

  • Peeling, powdering and blistering
  • Corrosion except due to bending or folding after the application of the paint
  • Chalking, fading and loss of sheen out of the Qualicoat regulation
  • Filiform corrosion

Qualicoat
Qualicoat is a quality label organisation committed to maintaining and promoting the quality of coating on aluminium and its alloys for architectural applications. This gives purchasers of coated aluminium the assurance that they will receive a premium grade product delivering long-term value and consistent quality.

After Care
The end user of this guarantee is responsible for the maintenance and cleaning of the product (Smart maintenance and care guidance see overleaf). If the end user has cause to claim against this guarantee, Smart Systems shall search for the best solution to recover the work to its normal state.

Guarantee Exclusions
Please see Warranties and Liability information detailed overleaf.

Eddie Robinson, Managing Director

Glass Breakage Guarantee Exclusion

Please be aware that our glass breakage guarantee does not cover instances of spontaneous glass breakage. Spontaneous breakage, typically caused by internal defects within the glass such as nickel sulfide inclusions, is an inherent risk with certain types of glass and is not indicative of a product or installation defect. As such, damages arising from this phenomenon are excluded from our guarantee. We encourage our customers to review our warranty terms for more details on coverage limitations and to contact us with any questions or concerns regarding their specific products.

Warranties & Liability

  1. Wilful, intentional or accidental damage.
  2. Damage caused by war, terrorist action or sabotage. Strikes, trade disputes, rebellion, civil disturbance, requisitioning, government or other authority’s regulations. Direct or indirect causes of blowing up, a temperature of more than 70°C, radioactivity, poison, explosive or dangerous nuclear states.
  3. Damage caused by poor workmanship by not following normal working practices.
  4. Damage caused by mechanical damage to the profiles or materials afterwards.
  5. All damaging on the coating due to unusual use and normal ageing caused by mechanical contact, large changes, and thermal shocks rubbing off items or objects not affecting the aesthetic appearance and working. Poor weather conditions, incorrect aggressive air, and polluted environments.
  6. Indirect loss or cost, definite or otherwise, whether consequential or otherwise, howsoever caused.
  7. Damage due to cleaning of corrosion of the materials caused by non-neutral chemicals.
  8. Damage due to the use of product installed where it was not designed or intended to be used.
  9. Slowing down or delaying the repair or preventative repair due to testing or inspection.
  10. The material coated is sited within direct influence of zones of salt water (within 500 metres of the high tide line) acid or industrial or other aggressive emission sources which are known or believed to be damaging or corrosive to thermosetting powder coating.
  11. The whole or partial replacement of the profiles or parts of it.
  12. Direct or indirect damage due to deformation of the materials after the coating.
  13. Damage due to one or more electric current due to the use of alloys or materials, which are not compatible with aluminium, copper, lead, zinc, etc.
  14. Less than 5% of the exposed external surface is affected.
  15. Failure to follow cleaning and maintenance guidelines.

Cleaning & Maintenance

  1. Cleaning & Maintenance
    a) In areas within the direct influence zones of salt water, blast furnaces or other aggressive industrial chemicals, the window should be cleaned at least every three months. In relatively cleaner environments, every six months should be sufficient. b) Procedure
    (i) Wash down with clean warm water containing non-alkaline liquid detergent in a concentration that can be handled safely with bare hands, using a non-abrasive cloth, sponge or soft bristle brush. This will remove grime, grease and any excess chalking. All ridges, grooves, joints and drainage channels where salt or other deposits can collect should be well washed out, thus preventing corrosion sites from occurring.
    (ii) Rinse thoroughly with clean water.
    (iii) Dry using a soft cloth or leather. c) Where a reduction in gloss is observed, chalking is evident or excessive staining has occurred, then an approved renovating cream may be carefully applied with a non-abrasive cloth. Note: T-Cut or similar automotive paint restorer may be used provided it is not too abrasive.
    Care must be taken not to abrade sharp corners of sections or aris of beads too heavily where the paint film is normally thinner. It should be remembered that this operation should not be carried out too frequently.
    Polish with a soft cloth to restore gloss and maintain colour uniformity.

Aluminium Profile, Accessories & Hardware Certificate of Guarantee

This is to certify that the aluminium profile, accessories and hardware supplied by Smart Systems Limited are guaranteed for 12 months.

Guaranteed for 12 Months

This guarantee covers aluminium profile, accessories, and hardware warrants that the Goods will correspond with their specification at the time of delivery and will be free from defects in material and workmanship for a period of twelve months from the date of their initial use or twelve months from delivery, whichever is the first to expire.

After Care
The end user of this guarantee is responsible for the maintenance and cleaning of the product. If the end user has cause to claim against this guarantee, Smart Systems Ltd shall search for the best solution to recover the work to its normal state.

Guarantee Exclusions
Please see Warranties and Liability information detailed overleaf.

Eddie Robinson, Managing Director

Warranties & Liability

  1. Subject to the conditions set out below, the Seller warrants that the Goods will correspond with their specification at the time of delivery and will be free from defects in material and workmanship for a period of 12 months from the date of their initial use or 12 months from delivery, whichever is the first to expire.
  2. The above warranty is given by the Seller subject to the following conditions: 2.1. The Seller shall be under no liability in respect of any defect in the Goods arising from any drawing, design or specification supplied by the Buyer.
    2.2. The Seller shall be under no liability in respect of any defect arising from fair wear and tear, wilful damage, negligence, abnormal working conditions, failure to follow the Seller’s instructions (whether oral or in writing), misuse or alteration or repair of the Goods without the Seller’s approval.
    2.3. The Seller shall be under no liability under the above warranty (or any other warranty, condition or guarantee) if the total price for the Goods has not been paid by the due date for payment.
    2.4. The above warranty does not extend to parts, materials or equipment not manufactured by the Seller, in respect of which the Buyer shall only be entitled to the benefit of any such warranty or guarantee as is given by the manufacturer to the Seller.
  3. Subject as expressly provided in these Conditions, and except where the Goods are sold to a person dealing as a consumer within the meaning of the Unfair Contract Terms Act 1977, all warranties, conditions, or other terms implied by statute or common law are excluded to the fullest extent permitted by law.
  4. Where the Goods are sold under a consumer transaction (as defined by the Consumer Transactions (Restrictions on Statements) Order 1976, as amended), the statutory rights of the Buyer are not affected by these Conditions.
  5. Any claim by the Buyer which is based on any defect in the quality or condition of the Goods or their failure to correspond with specification shall (whether or not delivery is refused by the Buyer) be notified to the Seller within 7 days from the date of delivery (or where the defect or failure was not apparent on reasonable inspection) within a reasonable time after discovery of the defect or failure.

Cleaning, Maintenance and Repair Procedure for Organic Paint Coatings (Acrylic and Polyester) on Aluminium and PVC-U Windows, Doors and Architectural Products

It should be recognized that the air drying paint will not possess the same weathering properties as the stoved organic coating, but nevertheless will give a reasonable amount of protection. Their use should of course be confined only to small areas of damage.

(PVC-U)

In the event of an incident causing damage to the surface area of the profile then:
a) For white self finish profile, use 400 grade fine paper. Jif or similar household cleaner can be used to remove small scratches and dents, working on the damaged area using a circular motion until indent is removed. Finish polish with Jif and sisal brush.
b) For wood grain laminated finish use suitable touch-up paint to camouflage scratch.

3. AT THE FABRICATION AND INSTALLATION STAGE

a) Grease marks, dirt and mastic spillage may be removed using white spirit or an approved solvent which will not soften the paint film or adversely affect its weathering properties.
b) Self adhesive tapes and clear lacquers must not be applied as irreparable damage, under certain conditions, can occur to the organic coating.
c) It is recommended that all cut bar ends, mitres and butt joints, drainage slots and drill holes should be coated with an air drying paint system including a primer/corrosion inhibitor and a top coat and/or suitable gap sealant to provide protection against the initiation of corrosion sites where the aluminium is exposed. This protection is particularly important if the units are to be fitted in coastal or other aggressive environments.
d) Fabricators and installers should take maximum care during assembly, transit and fitting not to damage the paint coating.

Note: Beware swarf on benches, end damage of assembled frames in transit or on site and the careless use of sharp ended screwdrivers or other tools for forcing ‘snap-fit’ beads into position!

If the paint film is unavoidably damaged and bare aluminium revealed, the damage must be repaired immediately using procedure 2b.

4. POINTS TO BEAR IN MIND WHEN SPECIFYING ORGANIC COATED ALUMINIUM

a) No organic paint coating, whether polyester or acrylic (or indeed if the substrate is PVC-U) is ‘maintenance free,’ especially when installing in coastal districts or areas with high industrial pollution. Advice should be given at the time of installation regarding the frequency and nature of cleaning maintenance needed.
b) Modern organic finishes which we apply to architectural aluminium are practically identical to the types used on motor vehicles and therefore require a similar degree of care and attention which people typically lavish on their car bodywork.
c) All paints ‘chalk’ to some extent in service and a reduction in gloss level will occur. The original finish can be easily restored using the procedure in 1c.

1. REPLACEMENT OF BROKEN GLASS

Windows and Doors can be re-glazed and the gaskets and weatherstripping replaced using the materials supplied.

Any damage to the gasket or beads may necessitate replacement to retain the weather performance of the product. (Refer to Supplier)

2. REPLACEMENT OF DAMAGED COMPONENTS

If damage occurs, the furniture and fittings can be readily replaced by releasing the fixing screws and changing the fitting. (Refer to Supplier)

3. WINDOW HARDWARE MAINTENANCE

The friction stays and locking mechanisms should be lubricated periodically to minimize wear and to ensure smooth operation.

Care should be taken to avoid applying lubricant to the friction pads as this will impair their braking action. The resistance of the pads can be adjusted, if necessary, with the brass screws provided in each pad.

4. DOOR HARDWARE MAINTENANCE

Hinges and locking mechanisms should be lubricated periodically to minimize wear and to ensure smooth operations.